This policy sets out what you may not do with the services of OmertaCall LLC ("OmertaCall", "we", "us"). It forms part of our Terms of Service. It applies to everyone who uses our numbers, cloud PBX, auto dialer and number reputation suite, including your staff and anyone you allow to use your account.
Comply with the law
You must comply with every law and regulation that applies to your calls, in the country you call from and every country you call into. This includes telemarketing and consumer-protection rules, do-not-call registers, rules on automated and prerecorded calls, call-recording consent, data protection and caller-identification requirements. You are responsible for knowing which rules apply to your campaigns.
Prohibited uses
You must not use the services to:
- Break the law, or help anyone else to.
- Defraud or deceive. This includes scams, phishing ("vishing"), impersonating a person, company or authority, and misleading people about who is calling or why.
- Spoof caller ID. Do not present a number you do not have the right to use, or hide or falsify caller identification where the law requires accurate caller ID.
- Make unlawful robocalls. Do not make automated, prerecorded or artificial-voice calls without the consent the law requires, or outside permitted hours.
- Ignore opt-outs. Do not call people who have opted out or are listed on an applicable do-not-call register. Honour opt-out requests promptly.
- Harass or threaten. This includes repeated unwanted calls, abusive or threatening calls, and calls meant to intimidate.
- Generate artificial traffic. This includes traffic pumping, artificially inflated traffic, international revenue share fraud, and calls made only to generate revenue for a third party.
- Misuse emergency services. Do not make false emergency calls or otherwise misuse emergency numbers.
- Distribute unlawful content. This includes material that infringes others' rights or promotes illegal goods or services.
- Attack or overload networks. Do not interfere with or disrupt our network, our suppliers' networks or other customers. Do not attempt unauthorised access, and do not run security tests without our written permission.
- Resell without permission. Do not resell or sublicense the services unless your agreement with us allows it.
Your responsibilities
- Keep accurate records of the consents and opt-outs your campaigns rely on, and give them to us on request where the law or our carriers require it.
- Keep credentials and API keys secure. Activity on your account is your responsibility.
- Give us accurate information about your business and intended use when we ask for it. Some locations or carriers require this before numbers can be issued.
Enforcement
If we reasonably believe this policy has been breached, we may:
- investigate;
- block calls;
- suspend or withdraw numbers;
- suspend or terminate your account.
Where we judge it necessary, we may act without notice. We may cooperate with carriers, regulators and law enforcement, and share information with them where the law allows or requires it. You remain responsible for fees, fines and costs caused by your breach.
Reporting abuse
To report suspected misuse of an OmertaCall number, email [email protected] with the number, the date and time of the call and a short description.
Contact
Registered office (Nevis)
OmertaCall LLC, Hunkins Waterfront Plaza, Suite 556, Main Street, Charlestown, Nevis.
EU establishment (Dublin, Ireland)
OmertaCall (Irish branch of OmertaCall LLC), Office Suites Club, 20 Harcourt St, Saint Kevin's, Dublin 2, D02 H364, Ireland.
Email: [email protected]