Cloud PBX
A cloud phone system for your operation.
The cloud-based PBX is included. It comes together with your OmertaCall numbers.
Prices and terms available on request.
Included with your numbers
Part of one offering.
The cloud PBX is included together with your PSTN numbers, alongside the other cloud tools. Prices and terms available on request.
Features
What the cloud PBX includes
The same cloud phone system that runs our sister products, on the same backend.
Agent lines
One SIP line per seat, with its own credentials, a device label, a call limit, a mapped number and its registration status in the portal.
Inbound routing
Point a number at an agent, a ring group, an IVR or a callback queue.
Inbound queue callbacks
Offer inbound callers a callback when the queue is busy, and return the callback to the queue when an agent is free.
Voicemail
Voicemail on your lines.
Softphone or your own system
Use a softphone, or register the PBX or dialer your team already uses.
Call records and recordings
Filter your calls, play recordings and export the records.
API and click-to-call
Issue API keys, start calls from your CRM and receive a webhook when each call finishes.
Live wallboard and listen-in
See agent state live and listen to a live call without being heard.
Whisper and barge
Speak to the agent only, or join or take over the call.
QA, coaching and teams
Add QA notes to calls, work a coaching queue and give team leads access to their own team only.
Self-service portal
Balance, rates by destination, invoices and payment history in one place.
One request covers your numbers and the included tools.
Prices and terms available on request.