Call Intelligence
Turn calls into coaching.
Understand what was said, review every call and guide agents in the moment with OmertaCall call intelligence.
Understand each call
Find the moment that matters.
Move from a conversation to the words, answers and context you need.
Read each conversation
Call transcription with speaker labels in many languages makes it easier to follow who said what.
Review in your language
Translate any transcript into English or another language so reviewers can understand the conversation.
Hear the words in context
Use a waveform player synced with the transcript; click a line to jump to that moment in the call.
Find calls by content or number
Search calls by what was said or by number to find the conversation you need to review.
Ask this call
Ask a question about a call and get an answer with timestamps so you can check the relevant moments.
Get the essentials
An AI summary and tags per call help you pick up the context before reviewing the detail.
Review and quality
Apply your own standards.
Bring your rubric, approved scripts and compliance rules into call review.
Score every call
AI scorecards use your own editable rubric. Use batch scoring to score every call, not a sample.
Keep scripts on track
Upload approved scripts in the script manager and use script-adherence scoring to review how closely calls follow them.
Flag compliance breaches
Set compliance rules for required disclosures and prohibited phrases. Nightly auto-QA flags breaches for review.
Add a human review
Manual QA brings together reviewer notes, a 1–5 score and a flag, with a coaching queue to organise follow-up.
Live coaching and AI usage
Support agents as they speak.
Give agents real-time guidance and keep a clear view of AI usage and spend.
Live AI coaching
Live AI coaching provides real-time cues for objection handling, next best action, compliance reminders and sentiment during the call. Enable always-on coaching for chosen agents.
Control AI spend
AI usage and spend reporting helps you track usage, with a monthly AI spend cap per organisation.
Bring call intelligence to your team.
Talk to us about transcription, call review and live AI coaching.