Power dialer

A power dialer automates the process of working through an outbound calling list. It commonly starts calls in sequence so an agent can spend less time manually entering numbers and moving between records. The term is not a universal technical standard: providers may use it for different pacing rules, levels of automation and agent controls.

For that reason, a comparison should describe the actual behaviour rather than rely on the label. Relevant questions include whether an agent previews a record, what triggers the next attempt, how unanswered calls are handled and whether multiple calls can be initiated at once. A power dialer is not necessarily a predictive dialer, which uses forecasts to pace calls ahead of agent availability. Contact permissions, suppression lists, local calling windows and accurate dispositions still need to be managed. Faster movement through a list does not remove the need to identify the caller clearly and respect requests to stop contact.