IVR
Every caller reaches the right team.
Build visual multi-level menus, set business hours and route inbound calls to your teams, a callback queue or an AI voice agent.
Prices and terms available on request.
Live in 3 steps
Set it up in three steps.
- 01
Draw the menu
Build multi-level menus in a visual editor: every key gets an option, a submenu or a destination.
- 02
Set business hours
Choose when each menu and destination is active, so callers always hear options that match the moment.
- 03
Route the call
Send each option to a team, an inbound callback queue or an AI voice agent.
Features
Menus that do the routing work.
What you can build with OmertaCall IVR.
Visual multi-level menus
Build menus option by option, with submenus and a clear destination for every key.
Business hours
Set business hours so callers hear the right menu and reach the right destination at any time.
Inbound queue callbacks
Callers in a busy queue can keep their place and receive a callback instead of waiting on the line.
Routing to teams
Send each option to a team or ring group so the right people answer together.
AI voice agents
Let an AI voice agent answer in many languages, with hand-off to a live agent when the caller needs one.
Works with Cloud PBX
Destinations can be agent lines, ring groups and queues from your Cloud PBX.
FAQ
Questions teams ask.
Do I need to write a script for the menu?
No. Menus are built visually: you add options and destinations, and the IVR plays them to callers.
What happens outside business hours?
Business hours decide which menu and destinations are active, so callers reach the right option for the time they call.
Can callers avoid waiting in the queue?
Yes. Inbound queue callbacks let callers keep their place and receive a callback instead of waiting on the line.
Can an AI voice agent answer the menu?
Yes. Route any option to an AI voice agent that speaks many languages and hands off to a live agent when needed.
Set up your first menu.
Tell us how your calls should flow.