Number masking
Call without sharing numbers.
Hide real numbers between agents and customers. Assign masked numbers per campaign or deal, with recording and transcripts unchanged.
Prices and terms available on request.
Live in 3 steps
Masking in three steps.
- 01
Assign the masked number
Give a campaign or a single deal its own masked number.
- 02
Connect the two sides
The agent and the customer call the masked number, so neither side sees a real number.
- 03
Keep your records
Call recording and transcripts still apply, so review and search continue as before.
Features
Privacy on the line.
Masking that stays out of the way.
Hidden real numbers
Neither your agents nor your customers see each other's real phone numbers on a masked call.
Per campaign or deal
Assign masked numbers per campaign or per deal to keep each context separate.
Recording still applies
Masked calls are recorded like any other call, so nothing changes for review.
Transcripts still apply
Transcripts are generated for masked calls, so search and review work unchanged.
Dialer campaigns
Pair masking with Auto Dialer campaigns and their number pools.
Supervision unchanged
Supervisors can listen in on a masked call, whisper to the agent or join the call.
FAQ
Questions teams ask.
Who can see the real numbers?
With masking on, neither the agent nor the customer sees the other side's real number; calls connect through the masked number.
Can each campaign have its own number?
Yes. Masked numbers can be assigned per campaign or per deal, so each context keeps its own number.
Does call recording still work?
Yes. Call recording and transcripts still apply to masked calls, so review and search work as before.
Can masked calls be supervised?
Yes. Supervisors can listen in, whisper to the agent or join the call from the console.
Protect your callers' numbers.
Tell us how you want masking configured.