Supervisor Console
See your floor live and step in when it matters.
A supervisor console for your team: live agent state, live calls, alerts and the access each person needs.
Prices and terms available on request.
Included with your numbers
Part of one offering.
The supervisor console works with the cloud PBX and your OmertaCall numbers. Prices and terms available on request.
Features
What the supervisor console includes
The same supervisor tools that run our sister products, on the same backend.
Live wallboard
See every agent’s state (on call, wrap-up, idle or offline) and every active call, from any browser.
Team overview
Live state and KPIs for each team, side by side.
Listen, whisper or join a live call
Listen in silently, whisper to the agent, or join the call when it needs you.
Proactive alerts
A bell inbox and Telegram alerts for long calls, agents who go offline and stalled activity.
Roles and hierarchy
Managers see the whole organisation. Team leads see only their own teams. Agents get their own workspace with coaching feedback. An agent can belong to several teams.
Call history and CSV export
Browse past calls and export them to CSV.
Admin audit log
Every structural change is recorded in an admin audit log.
One request covers your numbers and the included tools.
Prices and terms available on request.