Personal data redaction
Detect and redact personal data in transcripts and messages, helping your team handle conversation content with care.
Conversation Analytics
Understand every conversation.
Turn calls and messages into answers, structured data and reports your whole team can use.
Why did cancellations rise last week?
Conversation themes
Review related calls and messages together.
How it works
From conversations to clarity.
Bring your conversation data together, let AI organise it, then explore the answers.
Connect your conversations
Bring calls and messages from every channel into one place.
Structure what was said
Use AI summaries, sentiment, key phrases and named entities to organise the content.
Ask, explore and export
Ask a question in plain language, explore the visual answer and export the report.
Features
One view of what customers are saying.
Analyse individual conversations or look across your calls and messages for the wider picture.
Real-time sentiment
Follow real-time sentiment to see how the tone of a conversation changes while it happens.
Structured conversation data
Turn key phrases and named entities into structured data that your team can review and use.
AI summaries
Pick up the context quickly with AI summaries of calls and messages.
Ask your data
Ask your data in plain language across all calls and messages and get an answer, chart, table or executive summary.
Forward-looking trends
Explore historical and live data together to identify forward-looking trends.
Visual, exportable reports
Build visual, exportable reports to share the conversation themes that matter to your team.
Every channel, one report
Bring conversations together in one report across every channel.
Use cases
Answers for the work in front of you.
Use the same conversation data to investigate a theme, follow operations or prepare a summary.
Investigate customer themes
Ask why a theme is changing, then review the related key phrases and named entities.
Follow conversation tone
Use real-time sentiment to understand the tone of current conversations.
Review sensitive content
Detect and redact personal data before reviewing transcripts and messages.
Prepare team reporting
Turn a plain-language question into an executive summary or an exportable report.
FAQ
Conversation analytics, explained.
What can I include in one report?
You can create one report across every channel, bringing calls and messages into the same view.
Can I ask questions without building a query?
Yes. Ask your data in plain language across all calls and messages and get an answer, chart, table or executive summary.
Does conversation analytics use live and historical data?
Yes. You can explore historical and live data together to identify forward-looking trends.
How does conversation analytics handle personal data?
It can detect and redact personal data in transcripts and messages.
Can I share reports outside the platform?
Yes. Reports are visual and exportable, so you can share them with your team.
Make every conversation easier to understand.
Book a demo to explore conversation analytics, or request prices and terms.