Supervisor console
Follow the live wallboard. A manager clicks Listen, receives the call, then uses keypad keys to whisper to the agent or join the call.
Contact centres and BPO
Give team leads live visibility, practical coaching and review tools for every agent.
The challenge
Give team leads visibility into calling activity and practical ways to coach agents.
Team leads need to see what is happening and help agents while it matters. Use the supervisor console to listen, whisper or join, coaching to guide agents, AI scorecards to support review and leaderboards and targets to track performance. Your team sets its own quality standards.
How OmertaCall helps
Tools for the conversations that matter.
Build your workflow around your team’s policies. Calling and AI tools support human judgement and review.
Live AI coaching
Support agents during conversations with live AI coaching. Team leads can coach their agents alongside it.
Compliance auto-QA
Use compliance auto-QA and AI scorecards to support your call-review process. Your team remains responsible for its rules and review decisions.
Leaderboards and targets
Use leaderboards and targets to give team leads a shared view of performance.
Cloud PBX
Bring your team’s phone operations together with a cloud PBX for inbound and outbound calling.
Auto dialer
Support outbound calling with an auto dialer. Plan outreach around consent, contact restrictions and the needs of each customer.
Markets we cover
Local numbers. Two-way conversations.
Inbound and outbound calling with local numbers in these markets.
- Germany
- Australia
- United Kingdom
Practical resources
Read the number health guide
Understand carrier signals, spot risky calling habits and choose practical next steps for your business numbers.
Evidence, not promises: learn what reputation signals can tell you and where their limits are.
FAQ
Questions from Contact centres and BPO teams.
How does a manager listen, whisper or join a call?
The supervisor console has a live wallboard. A manager clicks Listen and receives the call, then presses keypad keys to whisper to the agent or join the call.
Can team leads coach their agents?
Yes. Team leads coach their agents, and live AI coaching can support agents during conversations.
How are calls scored?
AI scorecards and compliance auto-QA support your call-review process. Your team remains responsible for its rules and review decisions.
Talk through your calling workflow.
Tell us about your team, markets and review needs.