OmertaCall PGP key
What preservation means
A preservation request asks OmertaCall to keep identified, existing records available while the requesting authority obtains formal production process. Preservation is a separate request type from production: it does not authorise disclosure of any record, does not restore data that has already been deleted, does not extend our retention to data we never held, and does not start future collection or interception. Preserved records remain subject to review under the guidelines before anything is disclosed.
Required fields
A preservation request needs the same verification and precision as a production request:
- the requesting authority, the officer's name, role and independently verifiable agency contact details;
- the legal basis for the request and the intended follow-up process, such as a production order or an applicable mutual-assistance route;
- a case reference and a short description of the investigation;
- precise targets: telephone numbers in E.164 international format, account IDs or sender IDs, with their connection to the case;
- the UTC date and time interval and the data categories to hold, rather than an unrestricted hold on everything;
- the requester's PGP public key and fingerprint.
Submit one matter per request. Where the target may be a number resold from a partner carrier, say so: we hold what passes through our platform and, on valid process, can identify the upstream carrier that holds the number range.
Duration and extension
For a verified request, where permitted by applicable law, our ordinary initial hold is 90 days from confirmation. Ask for an extension before expiry, explaining the continuing basis and the expected production process; one further 90-day period may be available where applicable law permits. A request to extend is not itself an extension: we confirm the actual scope, dates and outcome by PGP-encrypted email.
Where a European Preservation Order applies, preservation follows that instrument's own timetable of 60 days, extendable once by 30 days, and any conflicting mandatory period takes precedence. Other mandatory periods under applicable law also take precedence over our ordinary hold.
If no valid extension or follow-up process arrives by expiry, the hold ends and routine deletion resumes for the affected records. A hold overrides routine deletion only for the identified records, and never revives data that was already deleted.
How to submit a preservation request
Use the law-enforcement portal or email [email protected]. Where life or physical safety is at risk, use the emergency channel instead. Include your PGP public key with the request and with every extension. We confirm receipt and the scope and expiry of the hold by encrypted email once the requester is verified; that confirmation is not a disclosure.